Privacy Policy

Site Security:
Ordering online at GrandSlamNewYork.com is safe and easy guaranteed! Our secure servers will protect your information using the most advanced encryption and firewall technology throughout the ordering process. Our Web site protects the security of personal information transmitted to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us using a unique session key. These layers of privacy protection ensure that information cannot be viewed even if intercepted by unauthorized parties. Please note that email is not encrypted and is not a safe and secure way to transmit credit numbers or other confidential information. If for any reason you prefer to order by phone, please call 866-398-6388 and we will be happy to assist you.
Use of Information We Collect:
In operating our store, it is essential for us to capture some information about your device, such as your: 1. IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to: remember who you are after you log in so that you do not need to authenticate at each click; monitor if our website is running with the high performance we are dedicated to providing; let you browse between products without having to start back from the home page at each click; remember if you put something in your shopping cart before you decide to checkout; and control that your data is processed securely. We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating. 2. Order information you expressly provide when you buy something. We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications such as emails (if you choose to receive them) and retargeting ads. How do we process your information? We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example, we use Yotpo to help us have the most up to date product reviews and to make sure that our product and site reviews are legit. We may send Yotpo information such as your email, name and order ID so that Yotpo may contact you on our behalf for a review following your purchase. The email would come from us, but it may be Yotpo that triggers that email to go out. Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We currently use PayPal to process our credit cards, and none of your credit card information is saved in our system. Shipping: We integrate with a number of shipping companies to fulfill your orders. (UPS, FedEx, RR Donnelley, USPS) Partnering with highly specialized external companies allows us to focus on what we do best: selling great products. Any information sent to these companies are not stored and are only for purposes of us printing a valid shipping label to get you your products as fast as possible. How can you control your personal data? If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help. How long do we keep your data? We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it. Who can you reach out to for privacy matters? You can contact our Data Privacy Leader at info@grandslamnewyork.com attn Data Privacy. You can also forward any complaints regarding data privacy to this same Leader. If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page so it will be visible as you enter our store.
Use of Cookies:
We customize and personalize certain Web page content based upon your browser type and other information provided by a cookie". A cookie remembers information about a visitor from one page to the next and from one visit to the next. A cookie does not contain any of your personal information, and is only a "trigger" that retrieves information when you visit our site. As an example, cookies enable us to provide better service to you by maintaining your shopping cart between visits so that you are not required to enter each of the items again. On most Internet browsers, the cookie function can be turned off, and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our website if you use this software but you will be unable to use our shopping cart to purchase items online.
External Links:
Our web site may contain helpful links to other websites, such as the manufacturer or product review websites. We are not responsible or liable for the privacy practices or content found on these websites.
Special Promotion Emails:
You may choose to receive special promotion emails during the order checkout process on our website, or by providing your email. If you no longer wish to receive our promotional emails, you may opt out by logging into your GrandSlamNewYork.com account. Please recognize that by unsubscribing, you'll miss our exclusive offers and notices on special savings.
Children's Online Policy:
GrandSlamNewYork.com sells merchandise intended for purchase by adults. In accordance with the Children's Online Privacy Protection Act, GrandSlamNewYork.com will not knowingly collect personal information on the internet from children under the age of thirteen. When placing an order on the GrandSlamNewYork.com website, you are affirming that you are an adult. Users under the age of thirteen must ask a parent or guardian for assistance while placing an order online. GrandSlamNewYork.com will always remain committed to protecting your privacy online. We may change our Privacy Policy at any time. When such a change is made, we will post the revised Privacy policy on our website.
Copyright and Trademarks:
This site is owned and operated by GrandSlamNewYork.com. Unless otherwise specified, all materials appearing on this site, including, but not limited to text, site design, logos, graphics, icons, images, audio, video clips, software, and accessories used on the site as well as the selection, assembly and arrangement thereof, are the sole property of GrandSlamNewYork.com. You may use the content of this site only for the purpose of shopping on this site or placing an order, and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from GrandSlamNewYork.com. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. The trademarks, logos, custom graphics, and service marks displayed on this site are registered trademarks of GrandSlamNewYork.com. All other trademarks or service marks are property of their respective owners. The use of any GrandSlamNewYork.com trademark or service mark without our express written consent is strictly prohibited.

Disclaimers

Website Disclaimer:
This website and the information provided herein are provided on an as is" basis. Neither GrandSlamNewYork.com nor its parent company, affiliates, nor each of their respective officers, directors, employees, and agents, warrant that the use of the GrandSlamNewYork.com site will not be interrupted or error-free, nor do we warranty the accuracy, validity, completeness or reliability of the content provided on the site.
Shipping Disclaimer:
We will make every effort and use every good measure to deliver your order on time. GrandSlamNewYork.com will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather.
Limitation of Liability:
Under no circumstances, shall GrandSlamNewYork.com or its associates be liable for any direct, indirect, incidental or consequential damages, that result from your use of or inability to use the GrandSlamNewYork.com site, or from products or services offered on the site, including but not limited to your reliance on any information obtained from the site or the use of products or services offered on the site, that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Product Description/Images:
Product descriptions and images displayed on our site are for quick reference only. GrandSlamNewYork.com is not responsible for changes or variations in product specifications and/or physical appearance. Although we do our best to ensure that all product information is up-to-date and accurate, there are circumstances which can cause the information on our website to be listed incorrectly or become outdated without our immediate knowledge. This includes but is not limited to preliminary specification supplied by the manufacturer in error, new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. GrandSlamNewYork.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, GrandSlamNewYork.com is not responsible for misleading information displayed on our site. If you discovered an error; please contact us and we will correct it.